Shipping policy
INTRODUCTION
This website, https://activo2.com/ (referred to as “Site” or “Website”) is operated by Activ Ozone (Pty) Ltd, and includes all sub-domains of the website.
Throughout the site, the terms “we”, “us” and “our” refer to Activ Ozone (Pty) Ltd (hereunto known as ActivO2).
This Shipping Policy describes how your personal information is collected, used, and shared governs your access to and use of activo2.com (including any sub-domains), including any content, functionality and services offered on or through activo2.com (the “Website”), whether as a guest or a registered user.
This Shipping Policy is an addendum to our Terms of Use, and should be read in conjunction with that policy. All terms and definitions defined in our Terms of Use are also applicable to this policy.
By using the Website or by clicking to accept or agree to the Terms of Use (when and if this option is made available to you), or by accepting any proposal from us, you accept and agree to be bound and abide by the Refund & Returns Policy and all other policies on our Website.
Please read the Returns Policy carefully before you place any order on our Website. If you do not want to agree to the Returns Policy, you must not place an order on the Website.
SECTION 1: NATIONAL SHIPPING
National shipping will be defined as shipping to all States/Provinces within the borders of South Africa.
We currently provide the following shipping options to you for national deliveries:
· Express (Same Business Day or Next Business Day Delivery)
· Standard (3-5 business days delivery)
We reserve the right to use any preferred service provider from the above list at our discretion, based on the delivery option you have requested.
Some couriers may at their discretion use other couriers to fulfil their obligations, and you understand that we have no control over which service provider is used by them.
SECTION 2: INTERNATIONAL SHIPPING
International shipping will be defined as shipping to countries outside of the borders of South Africa.
We currently do not provide shipping options for international deliveries:
SECTION 3: CUSTOM DUTIES & TAXES ON INTERNATIONAL SHIPPING
When it comes to international shipping you understand that any customs duties and/or taxes and/or service fees associated with you importing the product/s into your country will be for your account and would need to be settled with the courier prior to it being released from customs.
You understand it is your responsibility to cover any custom duties and/or taxes and/or service fees that might be applicable, and you understand that when importing any products via your business and not as an individual that additional documentation might be required to complete the import process, such as but not limited to Import Licenses.
Due to the fact that these duties and taxes vary based on products and countries, we are unable to bill for these and you will be notified by the courier of these fees.
In the event that you do not pay these duties and/or taxes and/or service fees, the courier may return the item to us (at their discretion in accordance with the terms of service) and the cost for such return shipping and/or duties and/or taxes will be for your account.
SECTION 4: SHIPPING TIMELINES
You understand that the shipping timelines are estimates provided by our preferred courier companies, and that in some cases these timelines might not be exact due to unforeseen circumstance or delays, delays at customs (if applicable), destination, etc.
You understand that shipping timelines provided by the couriers are based on shipment to major centres, and might vary a bit when it comes to shipment to outlying areas or certain 3rd world countries.
SECTION 5: SAME DAY OR NEXT DAY DELIVERY
Same Day delivery requires you to place orders before 09h00 on the day and the product will be delivered on the same day.
Next Day deliveries require you to place orders before 12h00 on the day and the product will be delivered within 24-36 hours.
It is important to note that unforeseen delays at the courier company may affect delivery times, however we strive to ensure that these timelines are upheld.
SECTION 6: NOTIFICATIONS
You will be notified via email and/or SMS when a parcel is shipped and it will be your responsibility to ensure that someone is available to take possession of such parcel at the premises you designated on your order.
In some cases you will receive a notification from the courier or ourselves with a code you need to supply the courier in order to take possession of the parcel. In the event that you are designating someone else to take delivery, please ensure that you have provided them with the relevant code and authorisation.
You will also received a notification via email and/or SMS when the parcel has been delivered.
SECTION 7: TRACKING YOUR SHIPMENT
You will be able to track your delivery on the link provided in your order confirmation for which you should also receive a link via email.
If you have any queries about your shipment, you may also reach out to us in any of the following ways:
· Email: hello@activo2.com
· Whatsapp: +27 73 323 6583
· Customer Service Portal: https://my.activo2.com
SECTION 8: INCORRECT ADDRESS
In the event that you have provided the incorrect delivery address on your order, and such order is unable to be delivered or it is delivered to the incorrect address, then you accept for responsibility for that and understand that in the event that the package cannot be recovered in the condition it was shipped that you will be liable for the costs of re-shipping or replacement of the ordered product/s.
SECTION 9: UNAVAILABILITY
In the event that you are unavailable to take possession of the parcel, or the courier is unable to gain access to your premises for whatever reason, the parcel will be returned to us (as per the couriers terms of service) and any re-shipment fees will be for your account.
You understand that it is your responsibility to ensure that someone is available to take possession of your delivery.
SECTION 10: DAMAGED PARCELS
In the unfortunate event that you receive a parcel that is damaged or has been opened, you are required to please takes photos and/or video of it BEFORE opening the package, as well as the items therein to verify if any of the products you have order have been damaged.
In the event that the products are damaged, you are required to NOT use the item in any way, and send us the photos and/or videos of the damaged products so we can arrange for collection and replacement of such products.
Whilst we will make every effort to ensure that items arrived properly boxed and undamaged, unfortunately the control of the package at the courier company by their staff is out of our control. We do however commit to replacing any items damaged as a result of shipping as long as such items are not sued and in their original packaging and condition as per our Refunds & Returns Policy.
SECTION 11: MISSING ITEMS
In the event that you receive a package with missing items, please take photos and/or video of the contents of the box and send it to us so we may endeavour to resolve the issue.
It is important to note that through our quality assurance process during packaging that we often use video recording and other means to verify the items packed and shipped.
SECTION 12: REFERENCES AND RELATED POLICIES
These additional policies and terms and conditions are directly linked and associated with this Shipping Policy, and include:
- Terms and Conditions
- Privacy Policy
- Shipping Policy
Any additional terms and conditions and/or agreements and/or modifications of existing terms in policies communicated with you in writing electronically will also form part of these Terms of Use.